Terms and conditions

The ownership of this website, www.vidal-vidal.com , (hereinafter Website) is held by:

Corporate Name: Greve Invest S.L.
Registered Office: C/ Bijuters, 55-A | 07720 Es Castell - Menorca | Illes Balears | Spain
CIF: B07839814
E-Mail: info@vidal-vidal.com
Website: https://www.vidal-vidal.com
Registration Data: Inscrita en el Registro Mercantil de Menorca en el Tomo 79 Sección 8 Folio 072 Hoja IM/3932.

This document (as well as all the documents mentioned here) regulates the conditions governing the use of this Website www.vidal-vidal.com and the purchase or purchase of products and / or services therein (in forward, Conditions).

For the purposes of these Conditions it is understood that the activity that Greve Invest SL (hereinafter Vidal & Vidal) carries out through the Website includes the online sale of products proposed by the seller to the consumer.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Sale, including, the cookie policy, and the privacy policy.

When using this Website or when making and / or requesting the acquisition of a product thereof, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of this, you should not use this Website.

Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website since those that are in force at the time the purchase of products and / or services are requested are applicable.

For all questions that the User may have in relation to the Conditions, he can contact the owner using the contact information provided above or, where appropriate, using the contact form.

The access, navigation and use of the Website, confers the condition of User (hereinafter referred to, indistinctly, individually as a User or jointly as Users), so they are accepted, since the navigation of the Website begins, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

• Make use of this Website only to make inquiries and purchases or purchases legally valid.
• Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be canceled and the relevant authorities informed.
• Provide truthful and lawful contact information, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).
• The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is aimed primarily at Users residing in Spain. Vidal & Vidal does not ensure that the Website complies with laws of other countries, either totally or partially.

The User may formalize, with his choice, with Vidal & Vidal the contract of sale of the desired products and / or services in any of the languages ​​in which these Conditions are available on this Website.

We guarantee that our products are antiallergic and do not contain Nickel. 18K Gold plated pieces contain a minimum thickness of 1 micron. The pieces manufactured in Silver are of 1st law 925 ''. Sterling Silver 999 ”pieces are 5 microns thick. Rhodium plated parts are 0.3 microns thick. We guarantee that the pearls mounted on these pieces are "Cultured Pearls".

The duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure of Vidal & Vidal, during which several products and / or services can be selected and added to the cart, basket or final purchase space and finally click on: "PAY" .

Likewise, the User must fill in and / or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that Vidal & Vidal has received their order or request to purchase and / or provide the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being sent. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has been completed, the User can, if he wishes, obtain an invoice of his purchase, requesting it from Vidal & Vidal using the contact spaces of the Website or through the contact data provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, image of it on its page of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, quantity, color, details of the products, or characteristics, manner in which they will be carried out and / or cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, Vidal & Vidal is the manufacturer of the products sold or that could be marketed on the Website. Although Vidal & Vidal makes great efforts to ensure that the information shown on the Website is correct, sometimes the packaging and / or the materials and / or components of the products may contain additional or different information than what appears on the Site. Web. Therefore, the User must not only consider the information provided by the Website, but also the information available on the label, the warnings and / or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions made on the Website could be archived and kept in the computerized records of Vidal & Vidal in order to constitute a means of proof of the transactions, in any case, respecting the Reasonable security conditions and the laws and regulations in force that apply in this regard, and particularly in response to the GDPR and the rights that users attend in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use).

All purchase orders received by Vidal & Vidal through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and / or the provision of services If there are difficulties regarding the supply of products or there are no products in stock, Vidal & Vidal undertakes to contact the User and reimburse any amount that could have been paid as an amount. This will be equally applicable in cases where the provision of a service would become unworkable.

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially with regard to VAT, different matters are indicated and applied.

Shipping costs will be calculated in the basket according to the shipping method and the destination of the order. Thus, Vidal & Vidal performs the delivery and / or shipping services through TRANSPORTER.

We have the following shipping methods:

For SPAIN (PENINSULA) AND BALEARIC ISLANDS destinations:

• Standard (Shipping via courier and delivery in 2 to 4 business days from the preparation of the shipment): The standard shipping cost is € 2.95. Free for orders over € 49.
• Express (Shipping via courier and delivery in 24 - 48 business hours from the preparation of the shipment): The cost of express shipping is € 5.
• If the destination is the Canary Islands, Ceuta and Melilla the packages are sent by postal package (mail), the cost of shipping is € 10 and the term of receipt will be 7-10 days.
• Shipments to the Canary Islands, Gibraltar, Ceuta and Melilla can generate customs expenses, which will have to be borne by the recipients. For all these shipments it will be essential to include the DNI or CIF at the time of purchase.

For INTERNATIONAL destinations:

• Delivery will be delivered within 10 to 15 days.
• Shipments will be made to the following countries: Germany, Andorra, Austria, Azores, Belgium, Cyprus, Denmark, Scotland, Faroe Islands, Finland, France, Wales, Greece, Holland, England, Northern Ireland, Republic of Ireland, Italy, Luxembourg , Madeira, Monaco, Portugal, San Marino, Sweden, Vatican City, Bulgaria, Czech Republic, Croatia, Slovak Republic, Slovenia, Estonia, Gibraltar, Hungary, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, Switzerland, Canada, United States of America
• Shipping costs will vary depending on the destination country. You will get the information once you select the destination country.
• The preparation of your order will take place in the next 24 - 48 business hours of the order confirmation on our website from our workshops in Menorca (Spain). Orders received after 12.00 on Friday will not be sent until the following Monday.
• International shipments may generate customs expenses, which will have to be borne by the recipients.

Deliveries during periods such as Black Friday, Cyber Monday, Christmas, Sales, Mother's Day, Valentine's Day and special dates may suffer delays due to increased order volume.

The transport company does not deliver on holidays or weekends.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.

The accepted payment methods will be:

Credit or debit card and Paypal.

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Vidal & Vidal will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

Once Vidal & Vidal receives the purchase order from the User through the Website, the card will be charged. Subsequently, the preparation of the order will be carried out with the subsequent mail of confirmation of shipment to the User.

In any case, by clicking on "PAY" the User confirms that the payment method used is his.

You can also pay via PayPal. To be redirected to PayPal at the end of the order, the User must select PayPal as the payment method.

If the User is already a PayPal user, he can confirm the payment by indicating his User data on the PayPal page. If you are new to PayPal, you can log in as a visitor or open a PayPal account to confirm payment.

We will send your order after receiving the payment. Normally, payments via PayPal are completed in a few minutes.

If the User pays via PayPal, he will always receive a confirmation of his order. Please note that in some cases processing errors may occur on PayPal web pages.

If you wish to return items, the amount will be paid to your PayPal account. You can then decide if you want to use your PayPal account balance directly in PayPal or if you prefer to transfer it to your bank account. This can be managed in your Paypal account.

Deliveries will be made globally.

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

For NATIONAL destinations:

• Standard: Shipping via courier and delivery in 48 - 72 business hours from the preparation of the shipment.
• Express: Shipping via courier and delivery in 24 - 48 business hours from the preparation of the shipment.
• If the destination is the Canary Islands, Ceuta and Melilla, the packages are sent by postal package (mail), the period of receipt will be 7-10 days.

Shipments to the Canary Islands, Gibraltar, Ceuta and Melilla can generate customs expenses, which will have to be borne by the recipients.

For INTERNATIONAL destinations:

• The shipment will be made by mail, and will be delivered within 10-15 days.

If for any reason, which is attributable to you, Vidal & Vidal could not meet the delivery date, you will contact the User to inform you of this circumstance and, the latter may choose to proceed with the purchase by establishing a new delivery date or cancel the Order with full refund of the price paid. In any case, home deliveries are made on weekdays.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it be delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, he must contact TRANSPORTER to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for cause not attributable to TRANSPORTER, Vidal & Vidal will understand that the User wishes to withdraw from the contract and it will be deemed resolved. As a result of the termination of the contract, all payments received from the User will be returned, except for the additional expenses resulting from the User's own choice of a delivery method different from the less expensive modality of ordinary delivery offered by the Website , without undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to it.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the time when the User or a third party indicated by the User acquires the material possession of the products, which will be credited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Vidal & Vidal receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount paid by Vidal & Vidal.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the Spanish VAT application territory if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally valid at all times depending on the specific item in question.

The User is informed that in case he detects that an error has occurred when entering data necessary to process his purchase request on the Website, he may modify them by contacting Vidal & Vidal through the spaces of contact enabled on the Website, and, where appropriate, through those enabled to contact the User service, and / or using the contact information provided in the first clause

Likewise, this information could also be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking on "PAY", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

In the same way, the User is referred to consult the Legal Notice and Privacy Policy to obtain more information on how to exercise his right of rectification in accordance with the Organic Law 3/2018 of Protection of Personal Data and guarantee of digital rights.

Returns for orders made with destination / collection inSpain must be made through our website, accessing the client area with the same username and password with which the purchase was made. When accessing the order, you must go to "Request a return" and select the products and units to be returned, you can add a reason if you consider it necessary

Once you receive the Approved return email, you must follow these steps:

1. Pack the product well, preferably use the same box that you received the order, and if you don't have it, put the pieces in a box of similar size, properly sealed. If these requirements are not met and as a result the parts are received in poor condition or do not arrive, Vidal & Vidal will not refund the amount of the parts.
2. Enter all the items to be returned with their original packaging and packaging. Sets / packs must be returned complete. If you have received a gift and the return involves the breach of the promotion requirements, you must include it as well. In case of not returning the product in the same conditions, it will resort to a depreciation of the product.
3. Print the return confirmation, if you don't have a printer, insert a piece of paper with the order number to be able to easily identify the order.
4. You will receive an email from Seur informing you of the collection date and address. If you want to make a change of address or date, you can manage it directly with them.

Remind you that product returns cannot be made at our physical points of sale.

If you need help, you can contact us at the following mail: info@vidal-vidal.com. We will try to help you within 48 working hours after receiving your email. Please be patient.

In general terms, we consider three causes for the return of orders or products according to current legislation:

• Right of revocation:

Art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, confers on the User the right to revoke the requested order within a period of 14 calendar days from receipt of the Same with return of the amounts paid by the consumer except for shipping costs that will be deducted from the total to be returned. To carry out this right, it must be done through our website, accessing the customer area you must select the products you wish to return. Once you receive the Approved return email, you must follow these steps:

1. Pack the product well, preferably use the same box that you received the order, and if you don't have it, put the pieces in a box of similar size, properly sealed. If these requirements are not met and as a result the parts are received in poor condition or do not arrive, Vidal & Vidal will not refund the amount of the parts.
2. Enter all the items to be returned with their original packaging and packaging. Sets / packs must be returned complete. If you have received a gift and the return involves the breach of the promotion requirements, you must include it as well. In case of not returning the product in the same conditions, it will resort to a depreciation of the product.
3. Print the return confirmation, if you don't have a printer, insert a piece of paper with the order number to be able to easily identify the order.
4. You will receive an email from Seur informing you of the collection date and address. If you want to make a change of address or date, you can manage it directly with them.

Remind you that product returns cannot be made at our physical points of sale.

If you need help, you can contact us at the following mail: info@vidal-vidal.com. We will try to help you within 48 working hours after receiving your email. Please be patient.

• Return for defects caused in transport or shipping errors:

If at the time of delivery it is clearly and visibly appreciated, without the need to manipulate the shipping packaging or the product's own packaging, that a product has caused defects for damage in transport or an error in the merchandise received is appreciated, in the same way, the User must record it on the delivery note and notify Vidal & Vidal (by email: info@vidal-vidal.com) at within 24 hours of receipt of the order to be able to urge the return of the affected product or products and thus the replacement with a new one or the refund of the price paid for it.

• Return for defective product (Warranty):

All products sold by Vidal & Vidal, have a manufacturing defect warranty period of two years from the date of delivery to be repaired or replaced by an equal one, and 2 months to communicate the lack of conformity under Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. To exercise it, you must contact the Vidal & Vidal Technical Assistance Department by email: info@vidal-vidal.com.

During the first six months:

It will be presumed that the defect or lack of conformity already existed when the product was delivered (defect of origin or factory of the product).

It will be Vidal & Vidal that must demonstrate that the defect or lack of conformity is not of origin but is due, for example, to misuse or maintenance given by the consumer. During this period, Vidal & Vidal will bear the costs that could be generated to prove that the Product is in conformity and that the lack of conformity did not exist at the time of delivery of the Product.

For this, the client must send an email to info@vidal-vidal.com indicating the order number, a small description of what happened and the image of the damaged product.

Vidal & Vidal will determine if it is within the legal warranty period and if there is a lack of conformity. If it is within the first 15 days we will return the money to the Client if requested.

After six months and up to two years:

If the defect appears after the first 6 months and until the end of the 2 years from the date of delivery of the Product, it is the Customer who must contact Vidal & Vidal to get the lack of conformity of the good repaired, but in this case the presumption that the defect comes from the factory does not exist

Occasionally, the Client will have to demonstrate to Vidal & Vidal through an expert report on the Product the origin of the lack of conformity. In this case, it will be the Client who must face the costs derived from obtaining those reports, budgets or documents issued by experts, technicians, professionals, Technical Assistance Services, as well as the shipping and collection costs of the Product to Vidal & Vidal. In the event that it is demonstrated that the lack of conformity of the Product already existed at the time of delivery, Vidal & Vidal will assume all the expenses that the Client has incurred to demonstrate the existence of the lack of conformity.

For this, the client must send an email to info@vidal-vidal.com indicating the order number, a small description of what happened and the image of the damaged product. If any doubt arises from Vidal & Vidal we can ask you to send the piece to evaluate it.

If it is proved that there is a lack of conformity and as long as the product is within the legal warranty period, the Customer may claim the repair or replacement of the product unless one of these two options is objectively impossible or disproportionate. If the lack of conformity is not proven, it will be communicated to the Client and if the client had sent the piece to Vidal & Vidal, it would be returned, assuming the Client the collection costs.

MPORTANT: The deadlines for receipt of communications for return are exhaustive:

• 14 business days from receipt for the right of revocation.
• 2 years from the date of delivery to exercise the warranty for manufacturing defects. The consumer must inform the seller of the defect within two months of becoming aware of it.

INTERNATIONAL RETURNS

International returns will be borne by the customer, postage due or cash on delivery will not be accepted, and shipping or return costs will not be paid. To do this, pack your items safely, in the original package if possible and send it to the following address:

Att./ Devoluciones internacionales
Greve Invest S.L.
C/ Bijuters, 55-A | 07720 Es Castell - Menorca | Illes Balears | Spain

The reimbursement of the amounts received by the User will be made using the same payment method used by the User, as long as the contrary has not been provided.

Vidal & Vidal may retain the refund until the product has been received, reason for withdrawal, or until the User submits proof of return, depending on which condition is met first.

Unless otherwise provided by law, Vidal & Vidal will not accept any responsibility for the following losses, regardless of their origin:

• Any losses that were not attributable to any breach by you.
• Business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).
• Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products between both parties was formalized.

Likewise, Vidal & Vidal also limits its liability in the following cases:

• Vidal & Vidal applies all measures concerning providing a faithful visualization of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems used or others of this nature.
• Vidal & Vidal will act with the utmost diligence in order to make available to the company responsible for transporting the product subject to the purchase order. However, it is not liable for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other characteristic of the sector, resulting in delays, losses or theft of the product.
• Technical failures that due to fortuitous or other causes prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents having the service. Vidal & Vidal puts all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it disclaims liability for causes that are not attributable to it, fortuitous event or force majeure.
• Vidal & Vidal will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, Vidal & Vidal will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
• In general, Vidal & Vidal will not be liable for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure , and this may include, by way of example but not exhaustive:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Vidal & Vidal will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. Vidal & Vidal will use all reasonable means to find a solution that allows us to fulfill our obligations despite the force majeure.

By using this Website, the User accepts that most communications with Vidal & Vidal are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and recognizes that any contract, notification, information and other communications that Vidal & Vidal sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with Vidal & Vidal through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Vidal & Vidal may contact and / or notify the User by email or at the postal address provided.

No waiver of Vidal & Vidal to a specific legal right or action or the lack of requirement by Vidal & Vidal of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or Conditions, nor will it exonerate the User from fulfilling their obligations.

No waiver of Vidal & Vidal to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and formalized and communicated to the User in writing.

If any of these Conditions were declared null and void by a final resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and Vidal & Vidal in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by The same parts.

The User and Vidal & Vidal acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

The information or personal data that the User provides to Vidal & Vidal in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

You can exercise your ARCO rights (Access, Rectification, Cancellation and Opposition) through the Web itself or by sending an email to info@vidal-vidal.com.

The user accepts that the legislation applicable to the operation of this service is Spanish. Any controversy over the interpretation or application of these clauses will be the responsibility of the Judges and Courts of the consumer's domicile. In the case of Users residing outside the Spanish state, the competent courts will be those of Menorca.

The User can send to Vidal & Vidal their complaints, claims or any other comment that they wish to make through the contact information provided at the beginning of these Conditions (General Information).