FAQs

Whether you have a piece of silver or plated metal, with pearls, stones or zircons set, taking good care of your jewelery will always keep it shiny and in good condition.

Our jewels are subjected to an antioxidant treatment that prevents them from blackening easily. However, if you shower, bathe or swim with them, we advise you to dry your jewelery before storing it, as well as keeping it in jewelery boxes lined on the inside with cloth or boxes with cotton bottoms. This way you will avoid contact with moisture, the main reason why they can blacken.

Avoid storing pieces together so they don't get scratched. You can clean your pieces with flannel and a little neutral soap, always avoiding contact with bleach or aggressive chemical products. For gold-plated jewelry, a mixture of hand soap and water will help the piece restore its shine. Submerge them in that mixture for half an hour.

If your piece has pearls, avoid contact with salts or chlorine, as well as irritating agents such as cosmetics, sweat, perfumes or lacquer. Purified water is the best option if you would like to clean them.

To find out more, do not hesitate to ask our team in stores, or contact us via social networks, we can advise you on the best care for your jewel.

At Vidal & Vidal we have a wide variety of types of earrings, button, long, hoop. As well as different types of butterfly, omega, crossbow, clip, pressure closures. We also have junior and baby earrings.

The women's bracelet size can be found in the product characteristics, they range from 16 cm to 22 cm, some bracelets also have 3cm of adjustable chain to expand the size of the bracelet. The junior ones included in the “Special Kids” category measure 13cm + 3cm of adjustable chain.

In the product file you will find the link "Size guide", measure the diameter of a ring that suits you, enter the measurement and the system will tell you the ring size that you should choose. If you do not have a ring we also explain how to do it. Too easy!

No, the size of the women's necklaces and pendants can be found in the product characteristics, they range from 38 cm to 45 cm, some necklaces and pendants also have a 5cm adjustable chain to extend their length.

As for precious metals, we work pieces in Sterling Silver with different finishes such as 18kt Gold Plated, Platinum or Rhodium. We also work metal pieces with different finishes: Sterling Silver Plated, 18kt Gold Plated or Rhodium.

Some designs may incorporate zircons, in which case we always use high quality zircons, up to the 3N standard in the Signature Collection (this quality is, to the human eye, just like a diamond in appearance).

We work gems and semi-precious stones with high quality standards, respecting their natural color variation depending on the vein of the stone.

We use cultured pearls in most of the designs that include pearls, as well as other materials such as mother of pearl, acrylic tortoiseshell or colored enamels in specific collections.

We guarantee that our products are hypoallergenic and do not contain Nickel.

Yes it's true! All our pieces were finished by expert hands and subjected to the strictest quality controls in our workshop in Menorca.

We guarantee compliance with the standards of the Precious Metals Law for all the pieces, which are marked with the hallmarks established by Spanish regulations. Each piece is accompanied by its guarantee that certifies said quality.

We ship to national and international destinations, check the policies of each one of them as they vary.

Deliveries in periods such as Black Friday, Cyber Monday, Christmas, Sales, Mother's Day, Valentine's Day and special dates may be delayed due to increased volume of orders. Deliveries may also suffer delays due to the storm. Please, we beg your patience.

The transport company does not deliver on holidays or on weekends.

You can track the status of your shipment at any time from your Customer Area, My Orders, View Order Details.
You will find a button to track your order from the carrier's page with all the related information.
Please note this information will only be available once your order is in the SENT status.

Additionally, when the order leaves our warehouse, you will receive an email with the following information: carrier link (MRW or Seur for national shipments and UPS or Fedex for international shipments), together with a tracking number for tracking it.

We have the following shipping methods for national destinations:

• Standard (Shipping via courier and delivery between 2 and 4 business days from the preparation of the shipment): The cost of standard shipping is €2.95. Free for orders over €49.
• Express (Shipping via courier and delivery in 24-48 business hours from the preparation of the shipment): The cost of express shipping is €5.

In the event that the destination is the Canary Islands, Ceuta and Melilla, the packages are sent by courier, the shipping cost is €35 and the reception period will be 7-10 days.

Shipments to the Canary Islands, Gibraltar, Ceuta and Melilla may generate customs expenses, which will have to be assumed by the recipients.

The shipment will be made by courier, and will be delivered within a period of 10 – 15 days.

Shipments will be made to the following countries: Germany, Andorra, Austria, Azores, Belgium, Cyprus, Denmark, Scotland, Faroe Islands, Finland, France, Wales, Greece, Holland, England, Northern Ireland, Republic of Ireland, Italy, Luxembourg , Madeira, Monaco, Portugal, San Marino, Sweden, Vatican City, Bulgaria, Czech Republic, Croatia, Slovak Republic, Slovenia, Estonia, Gibraltar, Hungary, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, Switzerland, Canada, United States of America

The shipping cost will be calculated depending on the country of destination. You will be able to see it at the time of Check-out.

International shipments may generate customs expenses, which will have to be assumed by the recipients.

The preparation of your order will be carried out in the following 24 – 48 working hours after the confirmation of the order on our website from our workshops in Menorca (Spain).

Deliveries in periods such as Black Friday, Cyber Monday, Christmas, Sales, Mother's Day, Valentine's Day and special dates may be delayed due to increased volume of orders.

Yes you can! Indicate that it is a gift at checkout, personalize your gift with a special message and receive the package without the cost information.

If you have registered to make your purchase, access your customer area to check the status of your order.

If at the time of delivery you are not at the address indicated in your order, the transport company will leave you a notice and will later contact you again to set a new delivery date.

It is very important that you indicate a contact telephone number of the recipient at the time of placing the order and preferable delivery time in the observations section in order to be able to adjust as best as possible to your requirements.

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by transport damage or it is appreciated, in the same way, a error in the merchandise received, the client must indicate it as much as possible on the delivery note of the transport company and must notify Vidal & Vidal when requesting the return on the web within 24 hours following receipt of the same in order to urge its return, replacement or refund of the amount paid.

If you do not receive your product within the indicated delivery date, please contact us as soon as possible at +34 971 354 263. Ext: 436. Hours from 7 a.m. to 3 p.m. or at info@vidal-vidal.com. We will locate your shipment and inform you immediately about its status. It is important that you have your reference/order number that we provide you when you place your order.

When formalizing your order you will receive a copy of it in your email. We advise you to keep it to facilitate possible changes and/or returns or use of the Guarantee.

To cancel an order that has not yet been shipped, you must send an email to info@vidal-vidal.com with your request, indicating the order number you wish to cancel.

If you decide to revoke your order, keep in mind that from the time it is formalized through our website it is ready for shipment within the next 24 hours as long as there is merchandise available.

Therefore, in order not to incur shipping and transfer costs, which the User should be responsible for, you must contact the company within 24 hours after placing the order.

In the event that the merchandise requested by the User is not available within 30 days from the date of formalization of the purchase order, Vidal & Vidal will contact the User immediately. And it will inform you immediately about the matter and we will proceed to make the immediate reimbursement of the amounts paid by the User for the payment of the merchandise.

In general terms, we contemplate three causes for the return of orders or products according to current legislation:

1. Right of revocation: You have 30 calendar days to make the return through your profile in the customer area. If you are outside of Spanish territory, consult our bases.
2. Return for defects produced in transport or shipping error
3. Return for defective product (Warranty)

If you need help you can contact us at the following email: info@vidal-vidal.com. We will try to help you within 48 working hours after receiving your email. Please be patient.

IMPORTANT: The deadlines for receiving notifications for returns are exhaustive:

• 30 business days from receipt for the right of revocation.
• 2 years from the delivery date to exercise the warranty against manufacturing defects. The consumer must inform the seller of the defect within two months of becoming aware of it.

Currently, we do not process exchanges directly.
To make an exchange, you need to proceed with the return of the product and the purchase of the new product through the website

Returns of orders with collection in Spain must be made through our website, accessing to your Customer Area > My Order detail you must select the products you wish to return.

If you purchased as a GUEST, you will not have a customer account created to access, but don't worry. Just contact us requesting the activation of the Client account. You will receive an email to create a password and you will be able to request the return automatically from your new Customer Area. .

Once you receive the Approved return email you must follow these steps:

1. Pack the product well, preferably use the same box that you received the order, and if you don't have it, put the pieces in a box of similar size, properly sealed. If these requirements are not met and as a result the parts are received in poor condition or do not arrive, Vidal & Vidal will not refund the amount of the parts.
2. Enter all the items to be returned with their original packaging and packaging. Sets/packs must be returned complete. If you have received a gift and the return involves non-compliance with the requirements of the promotion, you must also include it. In case of not returning the product in the same conditions, it will resort to a depreciation of the product.
3. Print the return confirmation, if you do not have a printer, insert a piece of paper with the order number to easily identify the order.
4. You will receive an email from Seur informing you of the date and address of collection. If you want to make a change of address or date, you can manage it directly with them.

Remind you that product returns cannot be made at our physical points of sale.

Article 44 of Law 7/1996, of January 15, on Retail Trade Management, gives the User the right to revoke the requested order within a period of 30 calendar days from receipt of the order with refund of the amounts paid by the consumer except the shipping costs that will be deducted from the total to be returned.

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by transport damage or it is appreciated, in the same way, a error in the merchandise received, the User must record it on the delivery note and notify Vidal & Vidal (by email: info@vidal-vidal.com) within 24 hours of receipt of the order in order to be able to the return of the affected product or products and with it the replacement with a new one or the refund of the price paid for it.

All products sold by Vidal & Vidal, have a warranty period for manufacturing defects from the date of delivery to be able to be repaired or replaced by an equal one, of 2 years for purchases prior to 2022 and 3 years for purchases after 2022 , and 2 months to notify us of the lack of conformity under Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. To exercise the same, you must contact the Vidal & Vidal Technical Assistance Department: info@vidal-vidal.com. Do not forget to include photos and details of the specific defect.

Returns with international collection will be borne by the customer, shipments to postage due or cash on delivery will not be accepted and shipping or return costs will not be paid. To do this, pack your items securely, in the original package if possible, and send it to the following address:

Att./ Devoluciones internacionales
Greve Invest S.L.
C/ Bijuters, 55-A | 07720 Es Castell - Menorca | Illes Balears | Spain

Currently we do not make changes, the only way is to make a return and a new order with the correct size.

The reimbursement of the amounts received by the User will be made using the same payment method used by the User, as long as the contrary has not been provided. Vidal & Vidal may withhold the refund until the product has been received, reason for withdrawal.

It is not possible to collect/return orders placed on the web at Vidal & Vidal points of sale located in El Corte Inglés, they are different sales channels and are managed differently.