Frequent questions from Vidal & Vidal

What if I'm not at home at the time of delivery?

If at the time of delivery failed you in the direction indicated during the completion of your order, the carrier will leave a notice and then will contact you to set new delivery date.

It is very important to tell us a contact telephone receiver at the time of placing the order and preferred delivery schedule in the remarks section in order to adjust best to their requirements.

What if the package is not in a position?

If at the time of delivery is visible and clear, without having to manipulate the packaging shipping or own the product, a product has defects caused by damage in transit or be seen, in the same way a error in the goods received, the customer must indicate this in the way as possible in the delivery note and inform Vidal & Vidal in as soon as possible after receipt thereof in order to encourage their return, replacement or refund of the amount paid:

  • Tel .: +34 971 354 263. Ext: 430. Hours 8h to 15h (GMT + 1h) working days
  • E-mail:

How is the packaging in shipments?

Vidal & Vidal pack all your jewelry without making a purchase difference between the physical point of sale, or on the web. This makes it possible that any purchase can be sent as a gift. Vidal & Vidal care in every detail and our products come packaged with a gift box with the logo of Vidal & Vidal.

What if I do not receive the product within the agreed delivery?

If you do not receive your product within the specified delivery date, please contact us as soon as possible through +34 971 354 263. Ext: 430 or
We locate your shipment and will inform you immediately about your condition.

It is important to have your reference number / order that we provide when ordering.

Do I get a purchase invoice?

When placing your order you will receive in time copy of it in your email. Also, at the time of delivery original invoice will be provided. We advise to keep it to facilitate possible changes and / or use returns or Warranty.

Privacy policy of Vidal & Vidal


Greve Invest S.L. is a company registered under the nif B07839814 , with offices in C/ Bijuters, 55-A | 07720 Es Castell - Menorca | Illes Balears | Spain ("we", "our"). We manage ("the web"), so we are responsible for processing the information provided and obtained through the website, which will be included in our files of personal data. In this Privacy Policy, "you" refers to any person who submits information to our website.

Privacy and data protection

Data protection is a matter of trust and privacy is of utmost importance to us. For this reason, only use your name and other personal information as set forth in this Privacy Policy. Only collect information if they require to conduct business with you.

We will store your information for as long as required by law or until it has fulfilled the objectives for which it was collected.

Data Collection

We may collect information of various kinds when we detect you want to make a request for a product on the Web.

We collect, store and treat your data with the aim to offer our services and process purchases on the Web and any possible future claims.

We will use the information provided in order to process your inquiries and offer services and information desired through the Web or send information (including information about our products and services) provided you indicate that you want us to contact you, by email, and offer information about other products or services. If you prefer to not send marketing communications, let us know.

We may make us your name and address to a third party to perform the delivery of products (p. Ex. Our courier or supplier).

We will not share your personal information with third parties located outside the European Economic Community.

Third and links

The Site may contain advertising of third parties or links to other websites. Remember that we are not responsible for the privacy practices or the content of such third parties or websites, nor take responsibility for third parties to whom we give your data in accordance with this Privacy Policy.


Vidal & Vidal will use the information you provide to be in contact with you and to send you updates and promotions. You can change your mind at any time by clicking on the unsubscribe link at the bottom of any email you receive from us, or by contacting us at the mail We will treat your information with respect. For more information about our privacy practices, visit the Privacy Policy page. By clicking below, you agree that we may process your information in accordance with these terms.

Likewise, we inform you that for the emailing campaign we use the Mailchimp platform. By accepting to receive the newsletter, you accept that we incorporate your data in said platform and, therefore, its Privacy Policy and Conditions of use.

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