Frequently asked questions of Vidal & Vidal

Product

How should I take care of my Vidal & Vidal jewelry?

You can see all the information in this section: https://www.vidal-vidal.com/es/ayuda/cuidado-de-las-joyas

Earrings Vidal & Vidal

In Vidal & Vidal we have a wide variety of types of earrings, button, lengths, hoop. As well as different types of butterfly, omega, crossbow, clip, pressure closures We also have junior and baby earrings.

How do I choose my bracelet size?

The women's bracelet size can be found in the product features, ranging from 16 cm to 22 cm, some bracelets also have “extend” of 3cm to extend the size of the bracelet. The junior ones included in the “Special Kids” category measure 13cm + 3cm extend.

How do I choose my ring size?

In the product sheet you will find the link “What is my size?”, Measure the diameter of a ring that suits you, enter the measurement and the system will tell you the ring size you should choose. That easy!

Are necklaces and pendants unique size?

No, the size of women's necklaces and pendants can be found in the product features, ranging from 38 cm to 45 cm, some necklaces and pendants also have "extend" 5cm to extend the length of them.

What materials do you work at Vidal & Vidal?

Gold Plated

Silver Plated

Rhodium Plated

Pink Plated

1st Silver Plated

1st Law Silver

1st Rhodium Silver

1st Pink Silver

Silver platinum plating

Vidal & Vidal guarantee

We guarantee that our products are antiallergic and do not contain Nickel. 18K Gold plated pieces contain a minimum thickness of 1 micron. The pieces manufactured in Silver are of 1st law 925 ''. Sterling Silver 999 ”pieces are 5 microns thick. Rhodium plated parts are 0.3 microns thick. We guarantee that the pearls mounted on these pieces are "Cultured Pearls".

Purchase

Do I have to create an account to place an order on Vidal & Vidal?

It is not necessary to create an account, you can buy as a guest.

I forgot my password, how can I recover it?

If you have forgotten your password, you can recover it in the client area, click on “Recover password”, enter your e-mail and you will receive an email with instructions to recover your password.

What payment methods do you work with?

Visa and MasterCard have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the Issuer of the card (bank or savings bank) identifying the cardholder before authorizing payment online.

http://vidal-vidal.bikube.es is adhered to this security protocol so, once the products have been selected and the data provided to make the purchase, a window opens that connects with the bank and asks for your ID.

Your card data and password are protected by this security system (through an SSL protocol with https connection) from the moment of its introduction and are not sent in any case to our company.

Once the bank identification is completed, communicate to http://vidal-vidal.bikube.es that the purchase is made by the cardholder, so that the card can complete the process. If the identification has not been satisfactory, the entity communicates it to http://vidal-vidal.bikube.es and the process is canceled without charge to your card.

What is 3-D secure?

3-D Secure is a security service to protect against unauthorized use of your MasterCard or VISA card. It is a simple system since there is no need to obtain a new card, or to download software, nor do you have to pay any additional costs. 'MasterCard SecureCode' or 'Verified by Visa' perform an additional authentication step to protect your account from unauthorized users over the Internet. If you want to learn more about the 3-D Secure payment system, click on MasterCard SecureCode or Verified by Visa.

PayPal payment

You can also pay via PayPal. To be redirected to PayPal at the end of your order you have to select PayPal as a payment method.

If you are already a PayPal customer, you can confirm the payment by entering your user information on the PayPal page. If you are new to PayPal, you can log in as a visitor or open a PayPal account to confirm payment.

We will send your order after receiving your payment. Normally, payments via PayPal are completed in a few minutes.

If you pay via PayPal, you will always receive a confirmation of your order. Please note that in some cases processing errors may occur on PayPal web pages.

If you wish to return items, the amount will be paid to your PayPal account. Then you can decide if you want to use your PayPal account balance directly in PayPal or if you prefer to transfer it to your bank account. You can manage this in your Paypal account.

Do you have any current promotion?

Everything related to promotions can be found at the following link: https://www.vidal-vidal.com/es/atencion-al-cliente/promociones

The product I want is sold out, are you going to replace it?

Normally the product that is active on the web even if it is out of stock is replenished, we cannot give an exact date since having to manufacture it may vary. That is why we recommend you enter your e-mail and we will notify you if the article becomes available again.

Shipping

What are the shipping options?

We have the following shipping methods:

For NATIONAL destinations :

  • Standard (Shipping via courier and delivery in 48 - 72 business hours from the preparation of the shipment): The standard shipping cost is € 2.95. Free for orders over € 49.
  • Express (Shipping via courier and delivery in 24 - 48 business hours from the preparation of the shipment): The cost of express shipping is € 5.
  • If the destination is the Canary Islands, Ceuta and Melilla the packages are sent by postal package (mail), the cost of shipping is € 10 and the period of receipt will be 7-10 days.

Shipments to the Canary Islands, Gibraltar, Ceuta and Melilla can generate customs expenses, which will have to be borne by the recipients.

For INTERNATIONAL destinations :

  • The shipment will be made by mail, and will be delivered within 10-15 days.
  • Shipments to European EEC member countries the cost of shipping will be € 10.
  • Rest of the world the shipping cost will be € 15.

When will my order ship?

The preparation of your order will be carried out in the next 24 - 48 working hours after the confirmation of the order on our website from our workshops in Menorca (Spain).

How is the packaging in the shipments?

Vidal & Vidal packs all your jewelry without making a difference between a purchase at the physical point of sale, or on the web. This makes it possible for any purchase to be sent as a gift. At Vidal & Vidal we take care of all the details and our pieces are packaged with a gift box with the Vidal & Vidal anagram.

Check order status

To know the status of your order you can access in your customer area and in "My orders". Remember that you have to be registered to view the information.

What happens if I am not at home at the time of delivery?

If at the time of delivery you are not at the address indicated in your order, the transport company will leave a notice and then contact you again to set a new delivery date.

It is very important that you give us a contact telephone number of the recipient at the time of placing the order and preferable delivery time in the comments section in order to be able to adjust as best as possible to your requirements.

What if the package is not in condition?

If, at the time of delivery, it can be seen clearly and clearly, without the need to handle the shipping packages or those of the product itself, that a product has defects caused by transport damage or it is appreciated, in the same way, a error in the merchandise received, the customer must indicate it as far as possible on the delivery note and communicate it to Vidal & Vidal) within 24 hours of receiving it in order to request its return, replacement or refund of the amount paid:

  • Tel .: +34 971 354 263. Ext: 431. Hours from 7 am to 3 pm (GMT + 1 hour) working days
  • E-mail: info@vidal-vidal.com

How do I track my order?

When the order leaves our warehouse you will receive an email with the following information: carrier link (MRW or Post Office), together with a locator number for tracking it.

What if I do not receive the product within the agreed delivery time?

If you do not receive your product within the indicated delivery date, please contact us as soon as possible through +34 971 354 263. Ext: 431. Hours from 7 am to 3 pm or at info@vidal-vidal.com.
We will locate your shipment and inform you immediately about your status.

It is important that you have your reference / order number at hand when we place your order.

Do I receive a purchase invoice?

Upon formalizing your order you will receive a copy of it in your email at the time. We advise you to keep it to facilitate possible changes and / or returns or use of the Guarantee.

Can I cancel my order?

The User has 14 calendar days to return their purchase.

To cancel an order that has not yet been sent you must send an email to the address shop@vidal-vidal.com with your request, indicating the order number you wish to cancel.

If you decide to revoke your order, keep in mind that since its formalization through our website it is ready for shipment within 24 hours whenever there is available merchandise.

Therefore, in order not to incur shipping and transfer costs, which the User should take care of, you must contact the company within 24 hours after placing the order.

In the event that the merchandise requested by the User was not available within 30 days from the date of formalization of your purchase order, Vidal & Vidal will contact the User immediately. And we will inform you immediately about the matter and we will proceed to immediately reimburse the amounts paid by the User for payment of the merchandise.

What is your return policy?

Returns of orders and products (either for exercising the right of revocation or for being the product in poor condition or needing repair or replacement thereof) must be requested by phone, fax or e-mail to Vidal & Vidal , indicating the number of request, to be able to guide you about the process to follow. The User must return the products in their original state, unused, with the original packaging and labeling, and must attach the return delivery note.

Tel .: +34 971 354 263. Ext: 431 from 7 to 15h (GMT + 1h) working days.

Fax: +34 971 35 31 99

E-mail: shop@vidal-vidal.com

In general terms we contemplate three causes of return of orders or products according to current legislation:

  1. Right of revocation : Art. 44 of Law 7/1996, of January 15, on Retail Trade Management, confers on the User the right to revoke the requested order within 14 calendar days of receiving it with refund of the amounts paid by the consumer except the shipping costs that will be deducted from the total to be returned. To carry out this type of return you must contact Vidal & Vidal by phone, fax or email within the indicated period. The complete order must be returned, with all the original accessories and packaging of the products, in case of not returning the product in its same packaging it will resort to a depreciation of the product. Shipping costs for this type of return will be borne by the User.
  2. Return for defects caused by transport or shipping error : If, at the time of delivery, it is visible and clear, without the need to handle the shipping packaging or the product itself, that a product has defects caused by damage in the transport or an error in the merchandise received can be seen, in the same way, the User must record it on the delivery note and communicate it to Vidal & Vidal (by phone, fax or email) within 24 hours following the receipt of the order to be able to urge the return of the product or products affected and with it the replacement for a new one or the refund of the price paid for it.
  3. Return for defective product (Warranty) : All products sold by Vidal & Vidal , have a manufacturing default warranty term of two years from the date of delivery to be repaired or replaced by an equal one, and 2 months to communicate the lack of conformity under Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. To exercise it, you must contact the Technical Assistance Department of Vidal & Vidal : 971 354263. Ext: 431 - info@vidal-vidal.com.

Vidal & Vidal offers a product return guarantee with manufacturing defects (not due to misuse) .Ex: stone falls, breakage of closures, bathroom faults ...

In order to access the Guarantee, the purchase invoice must also be submitted.

IMPORTANT: The deadlines for receiving communications for return are taxable:

  • 14 business days from receipt for the right of revocation.
  • 2 years from the date of delivery to exercise the manufacturing default warranty. The consumer must inform the seller of the defect within two months of becoming aware of it.

Return or withdrawal form

Name and surname

Phone

Email used to make the purchase

Order number *

Why do you want to make the return or withdrawal? *

List of items you wish to return. (You must indicate reference and name of each article.)

Send it to info@vidal-vidal.com

Can I exchange a product?

Currently we do not make changes, the only way is to make a return and a new order with the correct product/size.

How will I receive my refund?

The reimbursement of the amounts received by the User will be made using the same payment method used by the User, as long as the contrary has not been provided. Vidal & Vidal may retain the refund until the product has been received, reason for withdrawal.

I lost an earring, can I buy a single unit?

No, we do not have the twinning / matching earrings service.

Can I pick up / return my order at El Corte Inglés?

It is not possible to collect / return orders placed on the web at the Vidal & Vidal points of sale located in El Corte Inglés, they are different sales channels and are managed differently.

Treatment Manager

Company Name: Greve Invest SL

Registered Office: C / Bijuters, 55-A | 07720 Es Castell - Menorca | Balearic Islands | Spain

CIF: B07839814

Telephone: 971354263

E-Mail: info@vidal-vidal.com

Website: https://www.vidal-vidal.com

Registration details: Registered in the Mercantile Registry in Volume 79 Menorca Section 8 Folio 072 Sheet IM / 3932.

Greve Invest SL (hereinafter Vidal & Vidal) as responsible for the Website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons as regards processing of personal data and the free circulation of these data and other regulations in force regarding the protection of personal data, and by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE ), informs you that you have implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

Purpose of the treatment

Your personal data will only be used for the following purposes:

You can revoke your consent at any time by sending a letter with the subject "Cancel" to the email indicated in the data of the data controller.

According to the LSSICE, Vidal & Vidal makes no spam practice, therefore, does not send e commercial e-mail that have not been previously requested or authorized by the User. Consequently, in all the communications that he will receive from Vidal & Vidal, the User has the possibility to cancel his express consent to receive our communications.

We will not process your personal data for any other purpose than those described except by legal obligation or judicial requirement.

Conservation of your data

Your data will be kept for the duration of the commercial relationship with us or exercise your right of cancellation or opposition, or limitation to the treatment. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in the event that it is required by the Judges and Courts or to initiate internal actions derived from the improper use of the website.

You will not be subject to decisions based on automated treatments that have effects on your data.

Legitimation of the treatment

The legal basis for the processing of the data is your consent granted to carry out the purposes described above, which will be requested at the time of marking the corresponding box when collecting your data.

Failure to provide the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or receive information about Vidal & Vidal products and services.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties . In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties .

Communications

Any communication sent will be incorporated into the Vidal & Vidal information systems . By accepting these conditions, terms and policies, the User expressly consents to Vidal & Vidal perform the following activities and / or actions, unless the User indicates otherwise:

Official media

The User is informed that the means enabled by the company to communicate with Users and other affected parties is the corporate telephone, corporate mobile phones and corporate email.

If you send personal information through a means of communication other than those indicated in this section, the COMPANY will be exempt from liability in relation to the security measures provided by the medium in question.

Recipients of transfers or transfers

Vidal & Vidal does not carry out any transfer or communication of data unless there is a reasonable need to comply with a judicial procedure, legal obligation or prior obtaining the consent of the User.

Nor will international transfers of your personal data be made without your prior consent without prejudice to being able to block or cancel your account if there may be indications of the commission of any crime by the User. The information provided will only be that available at this time the Vidal & Vidal.

Vidal & Vidal will not transfer the data collected to third parties unless there is a reasonable need to comply with a judicial procedure, legal obligation or prior obtaining the consent of the User.

The information that you provide us both through this website and through the application will be hosted on the servers of Binary Menorca SL, contracted to the company Binary Menorca SL with CIF / NIF B57509739 and tax domicile located in Avda. Des Camp Verd, 4, Center Bit Menorca, 07730 Alaior, Menorca, Illes Balears, Spain. The treatment of the data of said entity is regulated by a contract in charge of the treatment between the Vidal & Vidal and said company. In no case will this person in charge of the treatment subcontract services that involve any data processing by third parties without our prior consent.

Rights of interested persons

As User-interested, you can request the exercise of the following rights before Vidal & Vidal by submitting a letter to the postal address of the header or by sending an email here , indicating as Subject: “GDPR”, and attaching a photocopy of your ID or any means analogous in law, as indicated by law.

Rights:

You also have the right to file a claim with the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data ( agpd.es ).

Additional Information

Information we collect

The data collected by the person in charge are the following:

The refusal to provide the mandatory data will imply the impossibility of attending the specific request in question. You state that the information and data you provide to us are accurate, current and truthful. Please, in case of modification, immediately communicate the same so that the information in treatment is updated at all times and does not contain errors.

If you contract the service / purchase the product through our website we will ask you to provide us with information about you, including your name, contact details and information about a credit or debit card.

Through this Privacy Policy we inform you that the photographs that are posted on the web are the property of Vidal & Vidal , including those of the minors, in which, in order to obtain these, the prior consent of the parents has been obtained , tutors or legal representatives by signing the forms made for that purpose by the centers in which the minors are part. However, the parents, guardians or representatives of the minors, as holders of the exercise of their rights, and always upon formal written request, may indicate the refusal to use the image of the minor; In this case, the image will be displayed pixelated.

Social networks

We inform you that Vidal & Vidal can have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or perform any link or connection action through the social networks) of the official pages of Vidal & Vidal will be governed by This section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the User.

Vidal & Vidal will treat your data for the purpose of correctly managing your presence in the social network, informing you of activities, products or services of Vidal & Vidal, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of contents is prohibited:

Also, Vidal & Vidal. The power to withdraw reserves, without notice of the website or corporate social network content that is deemed inappropriate.

Communications sent via social networks will be incorporated into a file owned by Vidal & Vidal. , Pudiéndole send information of interest.

In any case, if you. Submitted personal information through the social network, Vidal & Vidal. Be exempt from liability with regard to the security measures applicable to this platform, the user must in case you want to know, see the corresponding particular conditions of the network in question.

Raffles

The treatment of the data related to Sweepstakes will be processed by Vidal & Vidal, for the following purposes:

To obtain more information about each particular Draw, it is recommended to review the legal bases of the same where the operation and conditions will be explained.

Security measures

The data you provide will be treated confidentially. The Vidal & Vidal has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of the Technology and nature of stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.

Language

The language applicable to this Privacy Policy is Spanish. Therefore, if there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Jurisdiction and applicable laws

The User accepts that the legislation applicable to the operation of this service is Spanish. Any controversy over the interpretation or application of these clauses will be the responsibility of the Judges and Courts of the consumer's domicile. In the case of Users residing outside the Spanish state, the competent courts will be those of Menorca.

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