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FAQ
Customer service

Frequently asked questions of Vidal & Vidal

Product

How should I take care of my Vidal & Vidal jewelry?
Earrings Vidal & Vidal
How do I choose my bracelet size?
How do I choose my ring size?
Are necklaces and pendants unique size?
What materials do you work at Vidal & Vidal?
Vidal & Vidal guarantee

Purchase

Do I have to create an account to place an order on Vidal & Vidal?
I forgot my password, how can I recover it?
What payment methods do you work with?
What is 3-D secure?
PayPal payment
Do you have any current promotion?
The product I want is sold out, are you going to replace it?

Shipping

What are the shipping options?
When will my order ship?
How is the packaging in the shipments?
Check order status
What happens if I am not at home at the time of delivery?
What if the package is not in condition?
How do I track my order?
What if I do not receive the product within the agreed delivery time?
Do I receive a purchase invoice?
Can I cancel my order?
What is your return policy?
Can I change the size of a ring?
How will I receive my refund?
I lost an earring, can I buy a single unit?
Can I pick up / return my order at El Corte Inglés?