Frequent questions from Vidal & Vidal
What if I'm not at home at the time of delivery?
If at the time of delivery failed you in the direction indicated during the completion of your order, the carrier will leave a notice and then will contact you to set new delivery date.
It is very important to tell us a contact telephone receiver at the time of placing the order and preferred delivery schedule in the remarks section in order to adjust best to their requirements.
What if the package is not in a position?
If at the time of delivery is visible and clear, without having to manipulate the packaging shipping or own the product, a product has defects caused by damage in transit or be seen, in the same way a error in the goods received, the customer must indicate this in the way as possible in the delivery note and inform Vidal & Vidal in as soon as possible after receipt thereof in order to encourage their return, replacement or refund of the amount paid:
- Tel .: +34 971 354 263. Ext: 430. Hours 8h to 15h (GMT + 1h) working days
- Fax: +34 971 35 31 99
- E-mail: firstname.lastname@example.org
How is the packaging in shipments?
Vidal & Vidal pack all your jewelry without making a purchase difference between the physical point of sale, or on the web. This picture will show you how packed the jewels. This makes it possible that any purchase can be sent as a gift. Vidal & Vidal care in every detail and our products come packaged with a gift box with the logo of Vidal & Vidal.
What if I do not receive the product within the agreed delivery?
If you do not receive your product within the specified delivery date, please contact us as soon as possible through +34 971 354 263. Ext: 430 or email@example.com.
We locate your shipment and will inform you immediately about your condition.
It is important to have your reference number / order that we provide when ordering.
Do I get a purchase invoice?
When placing your order you will receive in time copy of it in your email. Also, at the time of delivery original invoice will be provided. We advise to keep it to facilitate possible changes and / or use returns or Warranty.
Free shipping and returns
Gift bag and certificate of guarantee
Customer service (+34) 971 35 72 28 (Ext. 430)