Free returns & refunds when buying online Jewels Vidal & Vidal

Cancellation of order

The customer has 14 calendar days to return the purchase.

To cancel an order that has not yet been sent to send an email to the shop@vidal-vidal.com address with your request, indicating the order number you want to cancel.

If you choose to revoke your order, please note that since its formalization through our web it is ready for shipment within 24 hours if there is merchandise available.

Therefore to avoid incurring shipping and transfer, of which you should take care, you should contact the company before 24 hours after the order is placed.

In the event that the goods ordered by you is not available within 30 days from the date of execution of your purchase order, Vidal & Vidal will contact you. Immediately. And he immediately informed on the matter and proceed to make immediate repayment of the amounts for you. Satisfied by payment of the goods.

Return and warranty

Returns of orders and products (either for exercising the right of revocation or being the product damaged or need repair or replacement thereof) must be requested by phone, fax or e-mail to Vidal & Vidal, indicating the order number, to guide you on the process to follow.

Tel .: +34 971 354 263. Ext: 431 de 7 a 15h (GMT +1h) (GMT + 1 hour) working days.

Fax: +34 971 35 31 99

E-mail: shop@vidal-vidal.com

Overall three central reasons for returning orders or products under current legislation:

Right of revocations:

Art. 44 of Law 7/1996 of 15 January, of the Retail Trade, gives the customer the right to revoke the order requested within 14 calendar days from receipt thereof with repayment of amounts paid by the consumer.

To carry out this type of return you should contact Vidal & Vidal by phone, fax or email within the deadline. It should be returned full order, with all original accessories and packaging products, should not return the product in the same packaging will resort to a depreciation of the product. Shipping costs for this type of return shall be borne by the customer.

Returning defects caused by transport or shipment error:

If at the time of delivery is visible and clear, without having to manipulate the packaging shipping or own the product, a product has defects caused by damage in transit or be seen, in the same way a error in the goods received, the customer must enter it in the delivery note and inform Vidal & Vidal (by telephone, fax or email) during the receipt of the order 24 hours in order to encourage the return of the product affected and replacing it with a new one or refund the price paid for it.

Return defective product (guarantee):

All products sold by Vidal & Vidal, have a warranty period of two years from the date of delivery to be repaired or replaced by an equal, and 2 months to communicate the lack of conformity under Law 23/2003, 10 July, Guarantees in the Sale of Consumer Goods. To exercise it should contact the Technical Support Department Vidal & Vidal: 971 354263. Ext: 431 - info@vidal-vidal.com.

Vidal & Vidal offers back guarantee product with manufacturing defects (not misuse) .g: falling rocks, broken locks, failures in bathrooms...

To access the guarantee must also present proof of purchase.

IMPORTANT: The deadlines for the receipt of communications are absolute return:

  • 14 working days from receipt to the right of revocation.
  • 2 years from the date of delivery to exercise the warranty for manufacturing defects. The consumer must inform the seller of the defect within two months after he has knowledge of it.

Changes

The customer has the possibility to change the product by others of equal value without specifying the reasons.

To do so, will have 15 working days and must send a message through the form of exchanges and returns communicating the change and indicating the product that you want to replace the purchased product online.

The products should be sent properly protected in their original packaging, in perfect condition and with all accessories, instructions and documentation.

They can not be changed packages in which no record any evidence to identify the sender (order number, name, address, etc.). If the product is damaged, the company reserves the right to request compensation.

Costs and risks associated with product change will be borne by the buyer, who must send the package safely and with the necessary guarantees that the goods arrive in perfect condition.

Returns or withdrawal form

* You must indicate reference and name of each article.
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Treatment Manager

Company Name: Greve Invest SL

Registered Office: C / Bijuters, 55-A | 07720 Es Castell - Menorca | Balearic Islands | Spain

CIF: B07839814

Telephone: 971354263

E-Mail: info@vidal-vidal.com

Website: https://www.vidal-vidal.com

Registration details: Registered in the Mercantile Registry in Volume 79 Menorca Section 8 Folio 072 Sheet IM / 3932.

Greve Invest SL (hereinafter Vidal & Vidal) as responsible for the Website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons as regards processing of personal data and the free circulation of these data and other regulations in force regarding the protection of personal data, and by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE ), informs you that you have implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

Purpose of the treatment

Your personal data will only be used for the following purposes:

You can revoke your consent at any time by sending a letter with the subject "Cancel" to the email indicated in the data of the data controller.

According to the LSSICE, Vidal & Vidal makes no spam practice, therefore, does not send e commercial e-mail that have not been previously requested or authorized by the User. Consequently, in all the communications that he will receive from Vidal & Vidal, the User has the possibility to cancel his express consent to receive our communications.

We will not process your personal data for any other purpose than those described except by legal obligation or judicial requirement.

Conservation of your data

Your data will be kept for the duration of the commercial relationship with us or exercise your right of cancellation or opposition, or limitation to the treatment. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in the event that it is required by the Judges and Courts or to initiate internal actions derived from the improper use of the website.

You will not be subject to decisions based on automated treatments that have effects on your data.

Legitimation of the treatment

The legal basis for the processing of the data is your consent granted to carry out the purposes described above, which will be requested at the time of marking the corresponding box when collecting your data.

Failure to provide the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or receive information about Vidal & Vidal products and services.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties . In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties .

Communications

Any communication sent will be incorporated into the Vidal & Vidal information systems . By accepting these conditions, terms and policies, the User expressly consents to Vidal & Vidal perform the following activities and / or actions, unless the User indicates otherwise:

Official media

The User is informed that the means enabled by the company to communicate with Users and other affected parties is the corporate telephone, corporate mobile phones and corporate email.

If you send personal information through a means of communication other than those indicated in this section, the COMPANY will be exempt from liability in relation to the security measures provided by the medium in question.

Recipients of transfers or transfers

Vidal & Vidal does not carry out any transfer or communication of data unless there is a reasonable need to comply with a judicial procedure, legal obligation or prior obtaining the consent of the User.

Nor will international transfers of your personal data be made without your prior consent without prejudice to being able to block or cancel your account if there may be indications of the commission of any crime by the User. The information provided will only be that available at this time the Vidal & Vidal.

Vidal & Vidal will not transfer the data collected to third parties unless there is a reasonable need to comply with a judicial procedure, legal obligation or prior obtaining the consent of the User.

The information that you provide us both through this website and through the application will be hosted on the servers of Binary Menorca SL, contracted to the company Binary Menorca SL with CIF / NIF B57509739 and tax domicile located in Avda. Des Camp Verd, 4, Center Bit Menorca, 07730 Alaior, Menorca, Illes Balears, Spain. The treatment of the data of said entity is regulated by a contract in charge of the treatment between the Vidal & Vidal and said company. In no case will this person in charge of the treatment subcontract services that involve any data processing by third parties without our prior consent.

Rights of interested persons

As User-interested, you can request the exercise of the following rights before Vidal & Vidal by submitting a letter to the postal address of the header or by sending an email here , indicating as Subject: “GDPR”, and attaching a photocopy of your ID or any means analogous in law, as indicated by law.

Rights:

You also have the right to file a claim with the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data ( agpd.es ).

Additional Information

Information we collect

The data collected by the person in charge are the following:

The refusal to provide the mandatory data will imply the impossibility of attending the specific request in question. You state that the information and data you provide to us are accurate, current and truthful. Please, in case of modification, immediately communicate the same so that the information in treatment is updated at all times and does not contain errors.

If you contract the service / purchase the product through our website we will ask you to provide us with information about you, including your name, contact details and information about a credit or debit card.

Through this Privacy Policy we inform you that the photographs that are posted on the web are the property of Vidal & Vidal , including those of the minors, in which, in order to obtain these, the prior consent of the parents has been obtained , tutors or legal representatives by signing the forms made for that purpose by the centers in which the minors are part. However, the parents, guardians or representatives of the minors, as holders of the exercise of their rights, and always upon formal written request, may indicate the refusal to use the image of the minor; In this case, the image will be displayed pixelated.

Social networks

We inform you that Vidal & Vidal can have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or perform any link or connection action through the social networks) of the official pages of Vidal & Vidal will be governed by This section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the User.

Vidal & Vidal will treat your data for the purpose of correctly managing your presence in the social network, informing you of activities, products or services of Vidal & Vidal, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of contents is prohibited:

Also, Vidal & Vidal. The power to withdraw reserves, without notice of the website or corporate social network content that is deemed inappropriate.

Communications sent via social networks will be incorporated into a file owned by Vidal & Vidal. , Pudiéndole send information of interest.

In any case, if you. Submitted personal information through the social network, Vidal & Vidal. Be exempt from liability with regard to the security measures applicable to this platform, the user must in case you want to know, see the corresponding particular conditions of the network in question.

Raffles

The treatment of the data related to Sweepstakes will be processed by Vidal & Vidal, for the following purposes:

To obtain more information about each particular Draw, it is recommended to review the legal bases of the same where the operation and conditions will be explained.

Security measures

The data you provide will be treated confidentially. The Vidal & Vidal has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of the Technology and nature of stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.

Language

The language applicable to this Privacy Policy is Spanish. Therefore, if there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Jurisdiction and applicable laws

The User accepts that the legislation applicable to the operation of this service is Spanish. Any controversy over the interpretation or application of these clauses will be the responsibility of the Judges and Courts of the consumer's domicile. In the case of Users residing outside the Spanish state, the competent courts will be those of Menorca.

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