Free returns & refunds when buying online Jewels Vidal & Vidal
Cancellation of order
The customer has 14 calendar days to return the purchase.
To cancel an order that has not yet been sent to send an email to the email@example.com address with your request, indicating the order number you want to cancel.
If you choose to revoke your order, please note that since its formalization through our web it is ready for shipment within 24 hours if there is merchandise available.
Therefore to avoid incurring shipping and transfer, of which you should take care, you should contact the company before 24 hours after the order is placed.
In the event that the goods ordered by you is not available within 30 days from the date of execution of your purchase order, Vidal & Vidal will contact you. Immediately. And he immediately informed on the matter and proceed to make immediate repayment of the amounts for you. Satisfied by payment of the goods.
Return and warranty
Returns of orders and products (either for exercising the right of revocation or being the product damaged or need repair or replacement thereof) must be requested by phone, fax or e-mail to Vidal & Vidal, indicating the order number, to guide you on the process to follow.
Tel .: +34 971 354 263. Ext: 430. Hours 8h to 15h (GMT + 1 hour) working days.
Fax: +34 971 35 31 99
Overall three central reasons for returning orders or products under current legislation:
Right of revocations:
Art. 44 of Law 7/1996 of 15 January, of the Retail Trade, gives the customer the right to revoke the order requested within 14 calendar days from receipt thereof with repayment of amounts paid by the consumer.
To carry out this type of return you should contact Vidal & Vidal by phone, fax or email within the deadline. It should be returned full order, with all original accessories and packaging products, should not return the product in the same packaging will resort to a depreciation of the product. Shipping costs for this type of return shall be borne by the customer.
Returning defects caused by transport or shipment error:
If at the time of delivery is visible and clear, without having to manipulate the packaging shipping or own the product, a product has defects caused by damage in transit or be seen, in the same way a error in the goods received, the customer must enter it in the delivery note and inform Vidal & Vidal (by telephone, fax or email) during the receipt of the order 24 hours in order to encourage the return of the product affected and replacing it with a new one or refund the price paid for it.
Return defective product (guarantee):
All products sold by Vidal & Vidal, have a warranty period of two years from the date of delivery to be repaired or replaced by an equal, and 2 months to communicate the lack of conformity under Law 23/2003, 10 July, Guarantees in the Sale of Consumer Goods. To exercise it should contact the Technical Support Department Vidal & Vidal: 971 354263. Ext: 430 - firstname.lastname@example.org.
Vidal & Vidal offers back guarantee product with manufacturing defects (not misuse) .g: falling rocks, broken locks, failures in bathrooms...
To access the guarantee must also present proof of purchase.
IMPORTANT: The deadlines for the receipt of communications are absolute return:
- 14 working days from receipt to the right of revocation.
- 2 years from the date of delivery to exercise the warranty for manufacturing defects. The consumer must inform the seller of the defect within two months after he has knowledge of it.
The customer has the possibility to change the product by others of equal value without specifying the reasons.
To do so, will have 15 working days and must send a message through the form of exchanges and returns communicating the change and indicating the product that you want to replace the purchased product online.
The products should be sent properly protected in their original packaging, in perfect condition and with all accessories, instructions and documentation.
They can not be changed packages in which no record any evidence to identify the sender (order number, name, address, etc.). If the product is damaged, the company reserves the right to request compensation.
Costs and risks associated with product change will be borne by the buyer, who must send the package safely and with the necessary guarantees that the goods arrive in perfect condition.